Protection against sudden floods and hidden leaks

If the power goes out, the valve doesn't shut your water off, so you still have water. There's also a manual knob on the valve.^[10] If Wi-Fi or the internet goes down, the device may still shut off your water automatically, but you won't get alerts, remote control or live data until the connection is back.^[11]

For the first 14 to 28 days the device is in Learning Mode. It studies your home's normal water use, and usage alerts and usage-based automatic shutoff are off during that time.^[12] After that, running water much longer than usual (a long shower, washing the car, filling a pool) can trigger an Extended Water Usage alert. You can clear it, ignore alerts for 2 or 24 hours, or switch to Sleep Mode first. If a critical alert isn't answered, the device may shut the water off as a precaution.^[13]

It might, but we can't promise it, so please ask your insurer. Some insurers have run discount or rebate programs for smart water shutoffs. For example, Mercury Insurance announced one for California policyholders in 2021.^[14] Terms vary by company and change over time.

Moen's optional subscription plans include a performance guarantee. Under the current Moen Leak Protection Service terms, Moen may reimburse up to $5,000 of your homeowners insurance deductible if the service fails to alert you or shut off the water during a covered event.^[6] Existing FloProtect subscribers keep a similar guarantee, and their FloProtect stays active after the app change.^[7][8] Strict conditions apply: the device must be properly installed, online and paid up, and the guarantee doesn't cover damage during Learning Mode. It's a product guarantee, not insurance. These are Moen's terms, not ours.